BBB warns of nationwide email scam

CHARLESTON, W.Va. (WDTV) -- The Better Business Bureau is warning both business owners and consumers of scammers pretending to be from them.

The BBB says emails have been sent nationwide using their name and logo and saying companies are “violating the Fair Labor Standards Act,” the “Safety and Health Act,” or sending other “ominous sounding” messages.

The emails are fake, the BBB said in a statement Tuesday. The emails try to get the recipient to click on a link that could be used to download malware on the computer, hack company records or steal passwords.

The BBB has given the following advice to anyone that may receive an email, claiming to be from them.

1. Do NOT click on any links or attachments.

2. Read the email carefully for signs that it may be fake (for example, misspellings, grammatical errors, generic greetings such as “Dear member” instead of a name, etc.).

3. Be wary of urgent instructions to take specified action such as “Click on the link or your account will be closed.”

4. Hover your mouse over links without clicking to see if the address is truly from bbb.org. The URL in the text should match the URL that your mouse detects. If the two do not match, it is most likely a scam.

5. Send a copy of the email to phishing@council.bbb.org (Note: This address is only for scams that use the BBB name or logo)

6. Delete the email from your computer completely (be sure to empty your “recycle bin or trash” as well).

7. Run anti-virus software updates frequently and do a full system scan.

8. Keep a close eye on your bank statements for any unexpected or unexplained transactions.

9. If you have clicked on any of the links within the email, immediately change your email and network passwords AND notify your local IT provider for next steps and actions.

The BBB says if you are unsure whether a claim made is legitimate, you can contact them at 330-454-940 or at www.bbb.org/cybersecurity.