(CBS) -- Dave Polanco says the third-party seller on Amazon seemed legit, until the delivery confirmation for his order arrived before the delivery.
"I did not get it, so I thought that was strange."
Dave's Amazon account only said his package had been delivered to Pleasanton, CA, which is where he lives. But when he called Fed Ex to investigate...
"They said no, this was never addressed to your address. It was delivered to a corporate address."
Where according to Amazon, it was "handed directly to a receptionist" and someone named E-EDA signed for it.
"That's definitely not me.," Dave says, and he's not alone. Other Amazon buyers are now complaining of what they call a "new scam," where third-party sellers allegedly send your package (in some cases without the product) to another address in the same city, where someone else signs for it. This creates a delivery record that prompts Amazon to deny your claim it never showed up.
"All Amazon at the current time seems to check for is that the package was delivered and signed for in that same city and state," Dave says.
Amazon says with the A-to-Z guarantee, customers are always protected. But like the others, Dave's claim was denied, despite Fed-Ex records not once, but three times; after which Amazon said it may not reply to further e-mails.
So, we reached out to Amazon, which finally agreed to refund his money, telling us "Amazon does not tolerate fraud," and "As fraudsters get smarter, so do we."
Amazon wouldn't comment on Dave's case or tell us if it confirms a delivery address before denying a claim. But Dave's seller was brand new and it's always best to choose established Amazon sellers, with multiple positive reviews.