(CBS) -- A cell phone video was taken of a woman getting forcefully removed from a Southwest Airlines flight scheduled to leave Baltimore en route to Los Angeles Tuesday night.
In it, you can hear the woman yelling, insisting she'll walk off herself. When she doesn't though, officers push and pull her off.
You can also hear fellow passengers pleading with her to just leave peacefully.
Bill Dumas recorded the video on his cellphone.
"I think she just lost control over the situation and she was in way over her head," he says.
Southwest says there were two dogs on the plane, an emotional support dog and a pet, and the woman told flight staff that she had a life-threatening pet allergy.
When they asked her to provide a medical certificate, she couldn't. They then asked her several times to get off the plane. She wouldn't, which is why they called in law enforcement.
In a statement, Southwest said: Our policy states that a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard.
Of this latest incident, Southwest says "We publicly offer our apologies to this customer for her experience and we will be contacting her directly to address her concerns."