Public Hearing Held for Mon Power Customers
Written by Your 5News Team
Last updated on October 24, 2013 @ 11:42PM
Created on October 24, 2013 @ 10:59PM
Mon Power held the first of two public hearings in Fairmont Thursday night. The meeting was held to address the billing problems people in the area have been complaining about.
Customers say that their meters aren't being read for months at a time. Their bills have been estimates, and many have been lower than what people actually use. When their meters are finally read, the customers have huge bills to pay off. Mon Power has been under investigation since June.
On THursday, representatives from FirstEnergy, the parent company of Mon Power, gave a presentation explaining that a series of storms last year delayed the meter readings and that their estimation process needs improvements.
Mon Power had customer service representatives at the meeting to help people work out payments for their bills. If people are having problems with their bills, they should call 1-800-686-0022.
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