Mon Power held the first of two public hearings in Fairmont Thursday night. The meeting was held to address the billing problems people in the area have been complaining about.
Customers say that their meters aren't being read for months at a time. Their bills have been estimates, and many have been lower than what people actually use. When their meters are finally read, the customers have huge bills to pay off. Mon Power has been under investigation since June.
On THursday, representatives from FirstEnergy, the parent company of Mon Power, gave a presentation explaining that a series of storms last year delayed the meter readings and that their estimation process needs improvements.
Mon Power had customer service representatives at the meeting to help people work out payments for their bills. If people are having problems with their bills, they should call 1-800-686-0022.
Oct 26, 2013 at 6:50 PMMon Power has been doing this way before the storms last year. About 4 years ago I was a single parent with a young child. The electric to my all electric apartment was cut off in the middle of winter.I asked the service lady how they could do this to a child and she replied it was policy. I said " its policy to let people freeze to death?" she replied it was their policies and there was nothing she could do. I had salvation and utilities boards call them and they stated they would not turn the electric back on because they didn't like my payment history even though my service had never been terminated before! Every year they estimate the meters Nov-Jan and then everyone gets a huge bill in February and they know you have to pay it..you have no choice! And it has nothing to do with bad weather or storms..just ask criss cross what happens every february when they are bombarded with people trying to get help with their electric bills!