Taylor County Residents Counting Days Without Phone Service
Written by Your 5News Team
Last updated on July 22, 2014 @ 10:53AM
Created on July 17, 2014 @ 6:33PM
Frontier Communications workers went to Flemington on Friday, July 18th at 10 a.m. By 3 p.m. that day, phone service had been restored to residents.
On Tuesday, July 8th, a huge storm ripped through our area. The National Weather Service even found evidence of low-level tornadoes in some spots. Now some residents of Taylor County are still dealing with the consequences of that storm. One community in Flemington has been without phone service for over a week.
"We called them Wednesday. They said they would get right on it," said resident Freddy Lipscomb. "Here it is Thursday of the next week and it's been nine days. They still haven't done nothing to it."
Lipscomb, Mary Lou Delaney, and their neighbors in Flemington have been without a landline phone since a tree landed on the lines last week. They've been using their cell phones to try to reach out for help, but even that can be a problem.
"Sometimes, on our cell phone, we don't even have service on them," Delaney said.
After multiple calls to Frontier and still no results residents are starting to feel that the company doesn't care about their customers.
"They keep saying, 'we can't cut the tree out of the line because it's on private property,'" Delaney said.
They reached out to the Public Service Commission on the 14th, but the phone company has ten days from that date to respond to the complaint and so it's unclear at this point when service will be restored. This leaves residents worried about elderly people in the area who might not have a cell phone at all.
"How am I supposed to get help if I ain't got no phone service?" Delaney said.
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