At work with Alison: Crossroads Property Rescue

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Morgantown, W.Va. (WDTV) - A person's most valuable asset is often their home or their business, so when disasters like fire or water damage strike, it can be tough to know what to do. That's where Crossroads Property Rescue comes in—they swoop onto the scene after emergencies to help people put their lives back together.

The emergency cleanup company was founded 11 years ago by husband and wife duo John and Allison Woods.

"We wanted to serve others in the community when they have disasters," said John.

Crossroads is always ready to come to the rescue after a variety of emergencies including floods, fires, and biohazards.

'We never know what's going to happen day or night, so we have to be able to respond 24 hours a day," John said.

Clients may start off stressed or even scared, but Crossroads helps put their minds at ease.

"You think 'Oh my gosh, this is my livelihood down the drain'," said Michelle Rowan.

Crossroads came to the rescue after Rowan's small business, The Farmhouse Cafe, suffered extensive water damage.

She continued, "They were amazing; they guided us each step of the way."

The work is tough and at times, messy, but the main requirement for the job is to have a heart for serving others.

John said, "Which is why they get out of bed at 2 o'clock in the morning, which is why they work 12 hours a day—it's why they're serving that person and that home, or that business to get their lives back together again."