FEMA says negative application status can be changed

CHARLESTON, W.Va. (WDTV) -- If you’ve applied for federal assistance through FEMA after the flooding, mudslides and landslides that occurred on July 28 and 29 and received a letter stating your application is “ineligible” or “incomplete,” you still may be able to get assistance.

FEMA says to first read your entire letter to learn why the application has been given that status. They say that it is often a fixable error that is preventing the application from being eligible.

The most common reason that applications are marked ineligible is that FEMA is missing a copy of a letter that verifies insurance coverage and detailing your settlement. They say insurance companies should be able to provide you with the necessary documents.

Other reasons an application may not be eligible include: missing signatures, missing proof of occupancy or ownership, missing verification of identity, damage not being at your primary residence, assistance received by another member of your household, or that
FEMA was unable to verify disaster-related losses.

All applicants can appeal for assistance.

If you’ve received one of the letters, you can take copies of your documents to a Disaster Recovery Center. You can also mail the documents to:
FEMA – Individuals & Households Program
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

You can also fax the documents to 800-827-8112, Attention: FEMA – Individuals & Households Program.

FEMA says it's important to write down your FEMA registration on all documents, including the federal disaster declaration number, DR-4331-WV.

If you have any questions, you can call the FEMA helpline at 800-621-3362. If you use TTY, you can call 800-462-7585, and if you use 711 or Video Relay Service (VRS), you can call 800-621-3362.