CHARLESTON, W.Va. (WDTV)-- The Public Service Commission of West Virginia is warning utility customers about a new round of utility scams.
The PSC says that a caller told a customer that their electric service would be terminated unless the customer immediately sent a US Express Money Order.
“Scammers manipulate people by playing on their fears, and they don’t care who they hurt,” said PSC Chairman Charlotte R. Lane. “If a caller demands payment by an unusual method and threatens to disconnect your utility service, chances are that it is a scam.”
Lane says that the PSC will send written notifications if your account is past due.
According to Lane, if a company representative calls you, they will explain how payments may be made and will never ask for bank or credit card information over the phone.
Lane says that if you receive a spam call or email to hang up or to delete the email and contact local law enforcement.