MyMedicareBot's Field Agent Telephonic Enrollment Platform Expands its Network of National Medicare Advantage and PDP Carriers

Published: May. 26, 2022 at 12:41 PM EDT

SANTA ANA, Calif., May 26, 2022 /PRNewswire/ -- MyMedicareBot is proud to announce the carrier network expansion of its Telephonic Enrollment solution for field agents. Effective immediately, licensed Medicare agents can enroll beneficiaries telephonically into MA, MAPD, and PDP plans from CVS/Aetna, Cigna, Humana, United Healthcare, and soon WellCare. This tool is integrated into the MyMedicareBot Field Agent Platform, which provides lead delivery, multi-carrier quoting, and enrollment for field agents. "We launched this solution to level the playing field and provide Medicare field agents with similar capabilities that were previously available only to telesales agents. Our ability to provide field agents with a tool that allows them to accept multi-carrier telephonic enrollments in an easy-to-use platform has been a game changer for our agents," says Gabe Shiwota, COO of MyMedicareBot. In addition, "The platform's call recording and analytics capabilities are available now to help field agents, their FMOs, and sponsoring carriers prepare to comply and excel under the new CMS Final Rule. All of us at MyMedicareBot are excited to bring this CMS-compliant solution before the start of the 2023 AEP," added Michael Cho, CEO of MyMedicareBot.

Field agent working from home
Field agent working from home(PRNewswire)
The platform's call recording and analytics help field agents, FMOs, and carriers comply with the new CMS Final Rule.

MyMedicareBot's Field Agent Portal with Telephonic Enrollment is a web-based tool that provides field agents with an integrated CRM, lead generation, electronic Scope of Appointment, plan quoting, and telephonic enrollment capabilities. Field agents can sell, service, and enroll members through a CMS-compliant process. With the Field Agent Portal, health plans and FMOs can confidently rely on their field agents to operate safely and compliantly and meet the increased CMS compliance regulations of AEP 2023.

One key feature of this solution is the multi-carrier Telephonic Enrollment solution, which automatically records, transcribes, and analyzes all enrollment calls for compliance and other call-quality issues. The tool was built from the ground-up for Medicare field agents and includes  built-in training tools, enrollment scripts, and integration into third-party lead vendors. Agents can adopt the tool quickly and begin to use it right away. The portal only requires a computer and internet to operate—no special hardware or third-party software is needed.

The Telephonic Enrollment Portal is available to plan sponsors and FMOs as a standalone solution, or it can be integrated into existing Medicare agent solutions.

To learn more, visit

About MyMedicareBot:

We help Medicare health plans and brokers grow and retain their membership with distribution technology solutions and market insights. We are a technology company that uses technology and analytics to drive Medicare membership growth, retention, and profitability. We are experts in developing innovative Medicare distribution solutions that are quick to implement and increase the ROI of our clients' sales, retention, and conversion campaigns.

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